Terms of Service

In these terms, the following definitions apply:

In these terms, unless the context requires otherwise:

These terms form a binding contract between Alethriko Labs (we, us, our), the maker of The Risk Register, and the Customer (you).

By creating an Account or using the Service, you agree to these terms. If you accept them on behalf of an organisation, you warrant that you have authority to bind that organisation, and "you" means that organisation.

The Service is provided to businesses only. You confirm that you are entering into these terms in the course of a business, trade, craft or profession, and not as a consumer.

Because you contract as a business and not as a consumer, consumer protection laws do not apply to these terms, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the consumer subscription contract provisions of the Digital Markets, Competition and Consumers Act 2024. You have no consumer cancellation or cooling-off rights.

To use the Service you must be able to form a legally binding contract, register with a valid work email address, and comply with these terms and the AUP.

The Service is a tool for logging risks, scoring likelihood and impact, tracking mitigation actions, running business impact analysis, and monitoring key risk indicators for your organisation.

The Service helps you produce and maintain risk records. It does not provide legal, regulatory or professional risk advice, and we are not a firm of risk consultants or solicitors.

We may develop, improve and change the Service from time to time. Clause 16 applies to those changes.

Accounts belong to organisations. The first User to register creates the organisation's workspace and becomes its Owner.

Registration requires a work email address. We may refuse or remove Accounts created with personal email addresses.

An Owner may invite Users to its organisation. Invited Users join the inviting organisation's workspace, and not their own.

You are responsible for:

The Service is currently provided free of charge. If we introduce paid Plans, prices will be shown on our pricing page and we will give existing Owners at least 30 days' notice before any Fees begin to apply to their Account.

Once Fees apply to an Account, we bill them monthly in advance through our payment processor. We are not currently registered for VAT, and so do not charge VAT on the Fees; if we become registered, we will add VAT at the applicable rate from the date of registration and will notify Owners.

Plans include an unlimited number of Users at no additional charge.

Once Fees apply, your Subscription renews automatically for successive Subscription Periods at the then-current Fees until cancelled in accordance with clause 5.5.

You may upgrade, downgrade or cancel your Subscription at any time through your Account. Cancellation takes effect at the end of the current Subscription Period. Except where the law requires otherwise, we do not give refunds for unused time.

We may change the Fees by giving Owners at least 30 days' notice by email. A change takes effect from your next Subscription Period after the notice period ends.

If a payment fails and is not resolved, we may suspend access under clause 14 until it is. You remain liable for Fees accrued before suspension.

You must pay all Fees in full without set-off, counterclaim or deduction.

As between you and us, you retain all ownership of your Content. We claim no rights in it beyond those needed to provide the Service.

You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process and transmit your Content to the extent needed to provide and support the Service, as described in the Privacy Notice.

You warrant that you have the right to submit your Content and a lawful basis for any personal data you put into it, and that your Content does not infringe the rights of any third party.

Where your Content contains personal data, we process it as your processor under the Data Processing Agreement, which forms part of these terms. If there is a conflict between these terms and the DPA on the processing of personal data, the DPA prevails.

You may export your Content while your Account is active and for the period stated in clause 15.5.

Your use of the Service is subject to the Acceptable Use Policy, which forms part of these terms.

You must not, and must not permit any User or third party to:

We may suspend access under clause 14 where we reasonably believe the Service is being used in breach of this clause 7 or the AUP.

We aim to keep the Service available, but do not warrant that it will be uninterrupted, timely, secure or error-free.

We may carry out maintenance, and will use reasonable efforts to schedule planned maintenance likely to cause significant disruption outside normal business hours.

The Service depends on third-party providers, including hosting and authentication providers, whose outages or changes can affect the Service. Clause 17 applies to events outside our reasonable control.

We provide support by email at hello@alethrikolabs.co.uk.

We and our licensors own all intellectual property rights in the Service, including its software, design, content and branding. Nothing in these terms transfers any of those rights to you.

We grant you a non-exclusive, non-transferable, non-sublicensable and revocable right to access and use the Service for your organisation's internal business purposes during your Account's life.

You must not use the Service to build or assist in building a competing product or service, or to benchmark it for that purpose.

If you give us feedback or suggestions about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you.

Each party may receive Confidential Information from the other. The receiving party will keep the other's Confidential Information confidential, use it only to perform or exercise its rights under these terms, and protect it with reasonable care.

Clause 10.1 does not apply to information that is or becomes public other than through a breach of these terms, was already lawfully known to the receiving party, is independently developed by it, or is required to be disclosed by law or a regulator (in which case the receiving party will, where lawful, give reasonable notice first).

This clause 10 survives termination.

We warrant that we will provide the Service with reasonable skill and care.

Except as expressly set out in these terms, and to the fullest extent permitted by law, the Service is provided "as is" and we exclude all other terms, conditions, warranties and representations, whether express or implied by statute, common law or otherwise, including any implied terms as to satisfactory quality, fitness for a particular purpose, or that the Service will meet your specific requirements.

You acknowledge that the Service is a documentation and record-keeping tool, not legal, regulatory or professional risk advice.

Nothing in these terms limits or excludes either party's liability where it would be unlawful to do so, including for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

Subject to clause 12.1, we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any:

Subject to clause 12.1, our total aggregate liability arising out of or in connection with these terms in any 12-month period is limited to the total Fees you paid us in that period, or £100 if no Fees applied to your Account during that period.

You acknowledge that the limitations and exclusions in this clause 12 are a reasonable allocation of risk between the parties, including while the Service is provided free of charge.

You will indemnify us against all losses, liabilities, costs and expenses (including reasonable legal fees) that we suffer or incur arising out of or in connection with your Content, your use of the Service in breach of these terms or the AUP, or your breach of applicable law.

We may suspend your access to all or part of the Service where:

Where practicable we will give you notice before suspending, and will restore access promptly once the cause is resolved. Suspension does not relieve you of any obligation to pay Fees already due.

These terms apply from the moment you first accept them and continue until your Account is terminated.

You may cancel your Subscription as set out in clause 5.5.

We may suspend or terminate your Account on notice if you materially breach these terms (including a breach of the AUP or, once Fees apply, non-payment) and, where the breach can be remedied, you do not remedy it within a reasonable period after we ask you to. We may terminate immediately where the breach cannot be remedied, or if you become insolvent or cease to trade.

On termination of your Account, your right to use the Service ends and you must stop using it.

After cancellation or termination, your Content remains available for export for 90 days, after which we delete it as described in the Privacy Notice, unless we are required by law to keep it for longer.

Termination does not affect rights or liabilities that have accrued up to the date of termination. Clauses that by their nature should survive termination will do so, including clauses 6, 9, 10, 11, 12, 13 and 18 to 20.

We may change the Service from time to time, for example to add, improve or retire features. We will not make a change that materially reduces the core functionality of a paid Plan during a Subscription Period without giving you notice and, where the change is to your material detriment, the option to cancel.

We may update these terms as the Service evolves or to reflect legal or regulatory changes. For material changes we will give Owners at least 30 days' notice by email.

If you continue to use the Service after a change to these terms takes effect, you accept the updated terms. If you do not accept them, you must cancel before they take effect.

We are not liable for any failure or delay in performing our obligations caused by an event outside our reasonable control, including failures of third-party providers, internet or telecommunications failures, power failures, strikes, acts of government, or other force majeure events. Our obligations are suspended for the duration of the event. If the event continues for more than 30 days, either party may terminate the Subscription on notice.

Assignment. You may not assign, transfer or sub-contract any of your rights or obligations under these terms without our prior written consent. We may assign, transfer or novate our rights and obligations under these terms to a successor, affiliate or acquirer of our business, including a company that we incorporate to continue operating the Service.

Entire agreement. These terms, together with the Data Processing Agreement, Privacy Notice, Cookie Notice and Acceptable Use Policy, are the entire agreement between us and replace any previous agreement on their subject matter. You confirm that you have not relied on any statement or representation not set out in them, except that nothing limits liability for fraud.

Third-party rights. A person who is not a party to these terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them.

Variation. Except as described in clause 16, any variation of these terms must be in writing.

Waiver. A failure or delay in exercising a right under these terms is not a waiver of it, and a waiver of one breach is not a waiver of any later breach.

Severability. If any provision of these terms is found to be unenforceable, it will be modified to the minimum extent necessary or, if that is not possible, severed, and the remaining provisions continue in force.

Notices. We may give notices to you by email to the Owner's registered email address or by posting them in the Service. You may give notices to us by email to hello@alethrikolabs.co.uk.

No partnership or agency. Nothing in these terms creates a partnership, joint venture or agency between us.

These terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by and construed in accordance with the law of England and Wales.

The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

The Service is provided by Chris Constant, trading as Alethriko Labs, a sole trader established in the United Kingdom.

Our postal address for service is 32, 24 Capel Crescent, Stanmore, London, HA7 4ZE.

You can contact us at hello@alethrikolabs.co.uk.